hotslot Privacy Policy

1. Who We Are

1.1 hotslot ("hotslot," "we," "us," "our") is an online gaming platform operating in the Philippines within the regulatory framework overseen by the Philippine Amusement and Gaming Corporation (PAGCOR). hotslot is the data controller responsible for the personal data collected through the hotslot website and any associated applications.

1.2 This Privacy Policy applies to all personal data collected from players, visitors, and any other individuals who interact with the hotslot platform. By using hotslot, you acknowledge that you have read and understood this Privacy Policy.

1.3 If you have any questions about how hotslot handles your personal data, please contact our Data Protection Officer using the contact details provided in Section 13 of this Policy.

2. Personal Data We Collect

2.1 hotslot collects the following categories of personal data from its players and platform users:

2.2 hotslot does not collect sensitive personal information beyond what is strictly necessary for identity verification, regulatory compliance, and responsible gaming purposes. We do not collect information about your race, religion, political affiliations, or health status unless directly relevant to a responsible gaming assessment.

3. How We Collect Your Data

3.1 hotslot collects personal data through the following means:

• Direct interactions: Data you provide when registering an account, completing KYC verification, making deposits or withdrawals, contacting customer support, or participating in promotions;
• Automated technologies: Technical data collected automatically when you access the hotslot platform, including cookies, server logs, and similar tracking technologies (see Section 8);
• Third-party sources: Identity verification data from KYC service providers; fraud prevention data from anti-fraud partners; payment data from GCash, Maya, and banking partners strictly for transaction processing purposes.

3.2 hotslot will always inform you at the point of collection what data is being collected and for what purpose, in accordance with the Data Privacy Act of 2012.

"hotslot only collects the personal data it genuinely needs to operate a safe, compliant, and enjoyable gaming platform for Filipino players. We do not collect data for its own sake." — hotslot Data Protection Officer

4. Why We Use Your Personal Data

4.1 hotslot uses your personal data for the following purposes:

• Account management: To create, maintain, and manage your hotslot player account, including authentication and account security;
• Identity verification (KYC): To verify your identity and age (21+) in compliance with PAGCOR requirements and Philippine AML regulations;
• Payment processing: To process deposits and withdrawals via GCash, Maya, and Philippine bank transfers, and to maintain accurate financial records;
• Game delivery: To provide access to hotslot's games, track game history, and calculate winnings and loyalty points;
• Regulatory compliance: To meet our obligations under PAGCOR regulations, the Anti-Money Laundering Act (AMLA), and other applicable Philippine laws;
• Responsible gaming: To monitor gaming patterns, enforce deposit limits and self-exclusion requests, and identify players who may need responsible gaming support;
• Customer support: To respond to your queries, complaints, and support requests;
• Marketing and promotions: To send you information about hotslot promotions, bonuses, and new games — only where you have given your consent to receive such communications;
• Platform security and fraud prevention: To detect, investigate, and prevent fraudulent activity, money laundering, and other prohibited conduct on the hotslot platform;
• Platform improvement: To analyse usage patterns and improve the hotslot platform's performance, features, and user experience.

5. Legal Basis for Processing

5.1 hotslot processes your personal data on the following legal bases under the Data Privacy Act of 2012 (RA 10173):

• Contractual necessity: Processing required to fulfil our obligations under the hotslot Terms & Conditions, including account management, game delivery, and payment processing;
• Legal obligation: Processing required to comply with PAGCOR regulations, AMLA obligations, and other applicable Philippine laws;
• Legitimate interests: Processing for fraud prevention, platform security, and responsible gaming monitoring, where these interests are not overridden by your privacy rights;
• Consent: Processing for marketing communications and non-essential cookies, where you have provided explicit consent. You may withdraw your consent at any time.

6. Sharing Your Personal Data

6.1 hotslot does not sell, rent, or trade your personal data to third parties for their own marketing purposes. hotslot may share your personal data with the following categories of recipients, strictly on a need-to-know basis:

• Regulatory authorities: PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and other competent Philippine government authorities, where required by law;
• Payment service providers: GCash, Maya, and Philippine banking partners, strictly for the purpose of processing your deposits and withdrawals;
• KYC and identity verification providers: Third-party service providers engaged to assist with player identity verification and age verification;
• Fraud prevention and security providers: Third-party partners engaged to assist with fraud detection, AML screening, and platform security;
• Technology and hosting providers: Cloud infrastructure and technology service providers who host and support the hotslot platform, subject to strict data processing agreements;
• Professional advisers: Legal, accounting, and compliance advisers where necessary for hotslot's business operations.

6.2 All third parties with whom hotslot shares personal data are required to handle that data in accordance with applicable Philippine data protection law and hotslot's data processing requirements.

7. Data Retention

7.1 hotslot retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, regulatory, accounting, or reporting requirements.

7.2 In general, hotslot applies the following retention periods:

• Active account data: Retained for the duration of your account and for a minimum of five (5) years following account closure, in accordance with PAGCOR and AMLA requirements;
• KYC and identity verification documents: Retained for a minimum of five (5) years following account closure or the last transaction, as required by Philippine AML regulations;
• Financial transaction records: Retained for a minimum of five (5) years following the date of the transaction;
• Customer support communications: Retained for three (3) years following the resolution of the relevant query or complaint;
• Marketing consent records: Retained until you withdraw your consent, plus a reasonable period thereafter for record-keeping purposes.

7.3 When personal data is no longer required, hotslot will securely delete or anonymise it in accordance with applicable data protection standards.

8. Cookies & Tracking Technologies

8.1 hotslot uses cookies and similar tracking technologies to operate and improve the platform. Cookies are small text files stored on your device when you visit the hotslot website.

8.2 hotslot uses the following categories of cookies:

• Strictly necessary cookies: Essential for the hotslot platform to function. These include session authentication cookies and security tokens. These cookies cannot be disabled.
• Functional cookies: Used to remember your preferences, such as language settings and display preferences, to improve your experience on hotslot.
• Analytics cookies: Used to collect anonymised data about how players use the hotslot platform, helping us identify areas for improvement. These are only set with your consent.
• Marketing cookies: Used to deliver relevant promotional content about hotslot. These are only set with your explicit consent.

8.3 You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the hotslot platform. Consent for non-essential cookies can be withdrawn at any time via the cookie preference centre on the hotslot platform.

9. Data Security

9.1 hotslot implements appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the hotslot platform;
• Encryption of sensitive data at rest, including financial data and identity documents;
• Role-based access controls limiting staff access to personal data on a strict need-to-know basis;
• Regular security assessments and penetration testing of the hotslot platform;
• Multi-factor authentication for administrative access to systems holding personal data;
• Incident response procedures for detecting, reporting, and managing personal data breaches.

9.2 In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, hotslot will notify the National Privacy Commission (NPC) and affected players in accordance with the requirements of the Data Privacy Act of 2012 and its implementing rules.

9.3 While hotslot takes all reasonable steps to protect your personal data, no online platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your hotslot account credentials.

10. Your Privacy Rights

10.1 Under the Data Privacy Act of 2012 (RA 10173), you have the following rights in relation to your personal data held by hotslot:

• Right to be informed: The right to be informed about how hotslot collects and uses your personal data — which this Privacy Policy fulfils;
• Right of access: The right to request a copy of the personal data hotslot holds about you;
• Right to rectification: The right to request correction of inaccurate or incomplete personal data;
• Right to erasure: The right to request deletion of your personal data, subject to hotslot's legal and regulatory retention obligations;
• Right to object: The right to object to the processing of your personal data for direct marketing purposes or on grounds relating to your particular situation;
• Right to data portability: The right to receive your personal data in a structured, commonly used format where technically feasible;
• Right to lodge a complaint: The right to lodge a complaint with the National Privacy Commission (NPC) if you believe hotslot has not handled your personal data in accordance with applicable law.

10.2 To exercise any of the above rights, please contact hotslot's Data Protection Officer using the contact details in Section 13. hotslot will respond to all valid requests within thirty (30) days, in accordance with the Data Privacy Act of 2012.

10.3 hotslot may need to verify your identity before processing a data rights request to ensure that personal data is not disclosed to an unauthorised person.

"Your data belongs to you. hotslot is committed to honouring your privacy rights under Philippine law — clearly, promptly, and without unnecessary barriers." — hotslot Data Protection Officer

11. Children's Privacy

11.1 The hotslot platform is strictly for individuals aged 21 years and above. hotslot does not knowingly collect personal data from persons under the age of 21. Age verification is conducted as part of the account registration and KYC process.

11.2 If hotslot becomes aware that personal data has been collected from a person under the age of 21, that account will be immediately suspended, all associated data will be deleted, and any deposits will be returned in accordance with hotslot's underage gambling procedures.

11.3 If you believe that a minor has registered an account on hotslot, please contact our customer support team immediately.

12. Changes to This Privacy Policy

12.1 hotslot reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or regulatory requirements. The date of the most recent revision is displayed at the top of this page.

12.2 Where changes are material, hotslot will notify registered players via email or a prominent notice on the platform prior to the changes taking effect. Your continued use of the hotslot platform following notification of changes constitutes your acceptance of the revised Privacy Policy.

12.3 We encourage you to review this Privacy Policy periodically to stay informed about how hotslot protects your personal data.

13. Contact Us

13.1 If you have any questions, concerns, or requests relating to this Privacy Policy or hotslot's handling of your personal data, please contact our Data Protection Officer:

• Live Chat: Available directly on the hotslot platform — available 24/7.
• Email: [email protected]

13.2 If you are not satisfied with hotslot's response to your privacy concern, you have the right to lodge a complaint with the National Privacy Commission of the Philippines (NPC).

13.3 For questions about your account, payments, or general platform support, please contact our customer support team at [email protected] or via live chat.